Technical Support Engineer – Video Products
Technical Support Engineer – Video Products
Company: S2 Security Corporation, headquartered in Framingham, Massachusetts, is an internationally recognized innovator in integrated physical security management technology. Its flagship product line, the S2 NetBox, brings sophisticated physical security management features to facilities of all sizes while minimizing total cost of ownership (TCO). S2 products are available in a number of languages and are distributed through an international network of system integrators, OEMs and VARs.
S2 is in its seventh year of operation, it is profitable, and privately owned by a group of individual investors, a number of whom are employees.
The Opportunity: Located in Framingham, MA,S2 provides Technical Support for our integrators who install and service security products for their end-user customers. You will be responsible for taking, researching and responding to calls on the installation, setup, operational programming and ongoing management of our systems as well as their integration with video network recorders and other networked security systems. You will use S2’s remote access capability to directly connect to the customer’s system and employ our rich software toolset to evaluate configuration and network questions posed by the integrator. You will have access to engineering and management resources to help you get the job done.
It is a key value at S2 Security that our post-sale support is outstanding, and we have an excellent service reputation in our industry. We seek to both promote and continue to improve our service delivery. If you enjoy an opportunity where customer service comes first in a flexible, self-motivated environment, then S2 is right for you. Results count for everything here, and a minimum of bureaucratic hassles will keep you close to the action.
You must have a professional yet friendly phone manner, since we deal with many dealers and integrators who will sell our product in part based on the quality and enthusiasm of the support they receive. Impressions are important so we strive to resolve all issues promptly and agreeably. Critical issues that can’t be solved through product configuration are immediately reported as bugs requiring a good working relationship with our hardware and software engineering teams.
Occasional travel may be required, but is not a regular occurrence. IP Networking experience required. Industry experience installing and configuring access control and alarm monitoring equipment is strongly desired as is knowledge of and installation experience with video DVR and NVR systems.
Requirements:
- Several years’ experience installing and/or supporting access control and video surveillance systems at the dealer and systems integrator level with preference given to experience installing S2 Security products
- Familiarity with access control systems
- Familiarity with networking concepts such as TCP/IP, DHCP, routers, subnets, firewalls
- Experience supporting mission-critical systems by phone
- Working knowledge of basic electronic components at the circuit board level
- Good eye for detail and a desire to make things work right
- Excellent verbal and written communication skills
- Natural team player who enjoys a fast-paced environment
- Willingness to work the occasional late night or weekend day, to provide extended coverage.
- Preferred: have installed or supported integrated security platforms - card readers, motion detectors, strikes, maglocks, DSMs, IP cameras or Digital Video Recorders
Contact: jobs@s2sys.com (applicants only please)